Boundaries of Socio-Technical Systems and IT for Knowledge Development in Military Environments

This article explores the boundaries of socio-technical IT systems for knowledge development, using military environments in a case study approach. The need to examine the effects of socio-technical convergence of human systems and computer systems is emerging in many fields. The article examines both the risks and the potential in military critical-environments for early adoption of socio-technical systems. The author addresses risks for creative knowledge creation by too-early adoption of information technology and the effects on socio-technical systems and sense-making. Such risks are more easily highlighted in a critical, stressful environment (stressful for man, machine, and their cooperation) with high-stakes. However, examined military environments are proposed as point of reference leading to further research in other sectors. The author argues for a socio-technical analysis before, during, and after adoption of new systems, especially those relating to knowledge development, reviewing boundaries created. Finally, the author discusses the future promise of socio-technical convergence of man-machine for knowledge development.